Refund policy

Return & Refund Policy

MyTiangge is a community marketplace that connects buyers with independent Filipino sellers. Each seller is responsible for the quality of their products and services, as well as for handling return and refund requests.

1. General Policy

  • All items, food orders, digital products, and services are sold directly by independent sellers.
  • MyTiangge does not manufacture, store, or ship products — we provide the platform for transactions.
  • Refunds and returns are handled by sellers according to their own policies, unless otherwise required by applicable consumer laws.

2. Requesting a Refund or Return

  • For any issue with your order, please contact the seller directly first. You can find the seller’s details in your order confirmation email or on their store page.
  • Provide your order number, proof of payment, and details of your concern.
  • Sellers may offer you a replacement, exchange, store credit, or refund at their discretion, subject to their policy and product type (e.g., food & digital items are generally non-returnable).

3. Escalation to MyTiangge

  • If your issue is not resolved with the seller within 7 calendar days, you may escalate the matter to MyTiangge Support by emailing info@mytiangge.com.
  • Once escalated, MyTiangge will review the case fairly and may step in as a neutral mediator.
  • If a refund is approved, MyTiangge may process it on behalf of the seller and deduct the amount from the seller’s payout. MyTiangge is not financially liable for refunds unless specifically stated in writing.

4. GCash Payments

If you paid using GCash, please note that refunds cannot be processed automatically through the GCash app.

Steps:

  1. Contact the seller first to arrange a refund.
  2. If unresolved after 7 days, email info@mytiangge.com with your order number and proof of payment.
  3. Once approved, refunds will be issued via bank transfer, GCash wallet transfer, or store credit — depending on availability and your preference.

We aim to complete all refunds within 7–10 business days after approval.

5. Non-Returnable & Non-Refundable Items

  • Perishable food and beverage items once delivered.
  • Digital products (e-books, files, downloads) once accessed or downloaded.
  • Services already rendered (e.g., lessons, bookings, beauty services).

6. Payment Processing Fees

Please note that payment gateway fees (such as credit card, GCash, or other processing charges) are non-refundable. Refunds will be issued net of these fees, unless the seller voluntarily agrees to cover them as part of their customer service policy.

7. Our Role as Platform Provider

MyTiangge acts only as a platform provider and payment facilitator. We do not assume responsibility for a seller’s failure to fulfill or refund an order, except in cases where we choose to step in as a neutral arbiter. By shopping on MyTiangge, you acknowledge that your contract of sale is directly with the seller.

8. Compliance with Applicable Laws

MyTiangge complies with consumer protection and e-commerce regulations applicable to platform providers. Local laws may provide you with additional rights that override parts of this policy. Where such laws apply, they will take precedence.