Seller Terms & Conditions

Introductory Note
These Seller Terms & Conditions apply only to sellers using the MyTiangge platform. They govern:

Your relationship with MyTiangge as a platform provider; and
Your responsibilities when dealing with buyers through the platform.

Buyer-facing rights and protections are published separately under the Buyer Terms of Service.

1. Purpose

These Terms & Conditions apply to all partners who sell goods, digital products, food, or services through the MyTiangge platform. By registering as a seller, you agree to follow these rules to ensure a safe and fair experience for everyone.

2. Registration

Sellers must provide accurate business and contact details.
MyTiangge may approve, reject, or suspend any seller account at its discretion.
Sellers are responsible for keeping profile information updated and login credentials secure.

3. Products & Services

List only legal, authentic, and safe-to-sell items.
Prohibited items include counterfeit goods, illegal substances, restricted medicines, weapons, and any item restricted under Philippine law.
Food vendors must comply with applicable food safety and local health regulations.
Service providers must deliver services as described in their listings.
Do not list age-restricted items (e.g., alcohol, tobacco, adult content) without proper compliance under Philippine law.
Do not knowingly collect data from minors under 18.

4. Pricing & Commissions

Sellers set their own prices.
MyTiangge charges a commission on each completed sale (as agreed during registration).
Payouts are made after deducting applicable fees.
Prices shown to buyers are determined solely by sellers.

5. Orders & Fulfillment

Prepare, pack, and deliver orders on time and as described.
If you cannot fulfill an order, notify the buyer and MyTiangge immediately.
Repeated fulfillment failures may lead to suspension or removal.

6. Payments & Security

Payouts will only be made to the seller’s registered payment account.
Provide accurate bank/GCash details to avoid delays.
Disputes and chargebacks may delay payouts while under review.
Payment processing fees are non-refundable, including when buyer refunds are issued, unless otherwise agreed in writing.

7. Customer Service, Refunds & Disputes

Respond to buyer inquiries promptly and professionally.
Honor your own return/refund commitments as posted on your shop page.
Manage refunds, returns, or replacements in line with MyTiangge’s refund policy.
For any return or refund, payment gateway processing fees are not returned and will not be credited back to the seller or buyer.
MyTiangge may act as a neutral mediator in disputes, but the final resolution and obligations remain the seller’s responsibility.

8. Data Handling & Privacy

Use buyer information (name, contact number, address, etc.) only to fulfill the order.
Do not store, sell, or share buyer information outside the transaction.
Any misuse of buyer data (e.g., unsolicited marketing, sharing with third parties) is prohibited and may result in suspension or removal.

9. Seller Compliance

Business & Tax Compliance

All sellers on MyTiangge are independent businesses. Each seller is solely responsible for securing their own permits, licenses, and registrations (e.g., DTI/SEC registration, BIR Certificate of Registration, business permits) as may be required by law.
Sellers are solely responsible for reporting and paying any applicable taxes (including but not limited to income tax, percentage tax, or VAT) arising from their sales.
MyTiangge does not act as a withholding agent or tax collector for seller transactions. The platform only collects commissions and service fees on orders and will issue its own official receipts/invoices for those fees.
By using the platform, sellers agree that MyTiangge shall not be liable for penalties, claims, or losses arising from a seller’s failure to comply with Philippine tax or business registration requirements.

10. Courier Accountability – Delivery Failures

Buyer Protection

Do not automatically charge buyers for a failed delivery if a courier falsely marks an order as “buyer not home” without a genuine attempt.
Buyers will not be penalized for courier abuse.
Disputed “not home” cases must be escalated by the seller to the courier before any re-shipping charges apply.

Seller Protection

Sellers are not liable for losses caused by couriers who fail to attempt delivery, mishandle items, or falsely mark orders as delivered.
Immediately raise a ticket with the courier and provide any available proof (e.g., chat logs, CCTV pickup evidence, rider communications).
MyTiangge can confirm platform transaction records but does not reimburse courier-related losses.

Food & Same-Day Deliveries

Food is perishable and cannot be re-delivered the next day.
If a buyer is unreachable (wrong pin, incorrect number, no response after rider attempts contact), the order may be marked as completed and no refund is due.
If the courier fails to attempt delivery and blames the buyer, the seller must escalate directly to the courier; buyers will not be charged unfairly.

11. Code of Conduct

Treat customers, riders, and fellow sellers with respect.
No misleading listings, fake promotions, or attempts to transact outside the platform.
Policy violations may result in suspension or removal.

12. Liability

Sellers are fully responsible for the quality, legality, and safety of their products/services.
MyTiangge acts only as an online platform provider and is not liable for damages, claims, or disputes arising from a seller’s products or services.

13. Amendments

These Terms & Conditions may be updated from time to time. Sellers will be notified of material changes. Continued use of the platform indicates acceptance of the updated terms.