Fee Guide

Fair Fees. More for Your Business.

At MyTiangge, we keep selling fees simple and transparent. Know exactly how much you pay and how much you keep from every sale.

Our Fees

Here's how our seller fees are divided:

• MyTiangge Service Fee: 5%
  Applies to merchandise only. Helps cover the cost of operating, maintaining, and improving the marketplace.
• Payment Processing: 5%
  Applies to merchandise and shipping paid through checkout. Helps cover payment-processing costs for GCash, Apple Pay, Google Pay, and cards.
• Fixed Processing Fee: ₱12 per order
  Charged once per customer order, regardless of the number of items purchased.

How We Calculate Your Fees

• Commission on Discounted Prices
  If you offer a discount, fees are calculated on the discounted selling price, not the original price.
• No MyTiangge Commission on Shipping
  Sellers arrange and manage their own deliveries, so MyTiangge does not charge a service commission on shipping. However, when customers pay for shipping through checkout, the same 5% payment-processing allocation applies to that amount. Shipping paid separately outside checkout is not charged.

How Our Fees Compare

Some online marketplaces charge multiple fees that can reduce your earnings.

See how much you could save with MyTiangge compared with an example of another marketplace charging 20% + ₱5 per order.

Note: The other-platform fees are illustrative examples, not the actual rates of a specific marketplace. Actual charges vary by platform, category, and seller. Calculations are based on product sales without shipping charges and exclude taxes and other seller expenses. When shipping is paid through MyTiangge checkout, the standard 5% payment-processing allocation also applies to that amount.

Refunds and Cancellations

If an order is refunded, MyTiangge reverses its 5% service fee on the refunded product amount. However, payment-processing charges may still apply.

• Full Refund
  The 5% MyTiangge service fee is reversed. The seller remains responsible for the original payment-processing allocation on a successfully processed payment, subject to the exceptions below.
• Partial Refund
  The MyTiangge service fee is reduced based on the refunded product amount. The original payment-processing allocation remains payable, subject to the exceptions below.
• Cancellation Before Payment
  No transaction fees are charged if payment has not been successfully processed.
• Refund Due to MyTiangge Error
  If the refund is caused by a MyTiangge error, we reverse our service fee and absorb the related payment-processing allocation.

Refund Example: If a ₱1,000 product order with no shipping charge is fully refunded, the customer receives ₱1,000. MyTiangge reverses its ₱50 service fee, while the seller remains responsible for ₱62 in processing fees.

Seller transaction fees are settled separately and do not reduce a customer's refund entitlement. Refunds remain subject to applicable consumer protection laws.

Other Important Information

Seller Responsibilities
The fees shown above exclude applicable seller taxes and other business expenses. Sellers remain responsible for the legal, tax, registration, and other requirements that apply to their selling activities.

Questions About Fees?
For questions about commissions, payment-processing charges, or refunds, contact us at info@MyTiangge.com.